Privacy Rules

Zvijezda plus d.o.o., Marijana Čavića 1, from Zagreb, identification number (OIB) 63603498763 (hereinafter referred to as: “Zvijezda”) cares about your privacy and the protection of your personal data as a responsible company. For that purpose, we have adopted these Privacy Rules in order to inform you about how we collect and process personal data.

Use of the website

Zvijezda is the owner of the website. During your visit, we automatically collect certain data and statistical information via our Internet servers or “cookies”. Examples of the information on your website use include: the most visited and most viewed pages and links on our website, time spent on our website, the most popular keywords leading users to our website, your IP address, the information collected in cookies, information about your device, such as hardware settings, system activities, browser type, etc. The purpose of such processing is to enable us to edit our website in order to maximise its efficacy and simplicity for our visitors, i.e. so that it is tailor-made to you.

 For the purpose of data collection, Zvijezda uses:

– Google Analytics
– Google AdWords Remarketing
– Facebook Pixel

Our website may contain links to other websites not managed by Zvijezda and for which Zvijezda is not liable. We suggest you review the personal data protection rules applying to those websites in order to familiarise yourself with how your personal data is collected and processed.


Zvijezda uses technical and organisational security measures in order to protect your data. Any personal data you make available to us will be encrypted in transfer using algorithms to ensure maximum security of our website and to avoid any abuse of data by third parties. Our security measures are continuously improved in accordance with technological developments.

Use of Cookies


A cookie is a small text file that a website stores on your computer or any other device, with the information about your navigation on that website. Cookies are needed in order to facilitate browsing and tailor it to the user, and do not harm your computer.

Even though the general term “cookies” is used in these Rules because they are the main method of data storage used by this website, the browser’s “local storage” is also used for the same purpose as cookies. All information in this section also applies to “local storage”.


Cookies are necessary for the operation of our website. The main purpose of our cookies is to improve your browsing experience. For example, they are used to store your personal preferences (i.e. country) while you are browsing the website and for future visits. The information collected by cookies also enable us to improve the website by estimating the quantity and patterns of use, appropriateness of the website for the needs of individual users, faster searches, etc. Sometimes, if we have obtained your prior consent, we may use cookies, labels and similar tools to obtain the information enabling us to show you, either on our own website or third-party websites or in any other manner, advertisements based on the analysis of your website browsing habits.


The information stored in cookies is used exclusively by Zvijezda, except by those described below as “third-party cookies”, which are used and managed by external legal entities in order to provide the services we request so that we can improve our services and user experience when browsing our website. Such “third-party cookies” are mostly used in order to obtain access statistics.


You can restrict, block or delete cookies from this website at any moment by changing the configuration of your browser by following the steps outlined below. Even though the preferences may be different in each browser, cookies are usually configured in the “Personal Preferences” or “Tools” menus. For further details on cookie configuration in your browser, please see the “Help” menu in the browser itself. If you wish to know more about cookies in general and how they function, you may find out more at  i

Responding to your enquiries

Zvijezda pays particular attention to the users of our products and services. Your loyalty is extremely important to us, and we therefore encourage you to communicate with us.

You can contact us by calling our toll-free information number 0800 0123 or via e-mail on If you contact us, it is possible that we will, based on your enquiry that represents your consent, and in case of a complaint, based on our legitimate interest, process your personal data in order to:

  • Respond to your enquiries;
  • Process any complaint and take the necessary measures;
  • Inform you about our products, services or competitions.

For the above purposes, we process your personal data that you make available to us yourself, which includes, in particular, your name and surname, telephone number, address, e-mail address, date of enquiry and nature of enquiry. The period of storage of your personal data depends on the nature of your enquiry that we process while the purpose for that still exists.

Business cooperation with Zvijezda

If you are our business partner or if you have entered into any other contractual relationship with us, we process your personal data that are necessary for us to conclude, implement and perform our contractual obligations. In most cases, Zvijezda cooperates with business operators and processes the personal information of natural persons only to a smaller extent, which can include personal data such as name and surname, address, personal identification number (OIB) and contact information. In this case, your provision of your personal data is a necessary prerequisite for a contractual relationship. We store data for the duration of our cooperation and after its expiry for the period provided for by our legal obligations.

Personal data processing for the purpose of employment

How and with whom do we share your personal data?

We may share your personal data with the national authorities at their request and with third parties that provide personal data processing services as data processors. Those service providers, in accordance with the regulated contractual relationships for the purpose of personal data protection, are required to use personal data entrusted to them exclusively in accordance with our guidelines and strictly for the contracted purpose.

Your rights

You may, at any moment:

  • Request access to your personal data and request your personal data to be updated;
  • Request to be provided with additional information about how we use your personal data;
  • Receive your personal data that you have made available to us in a structured, commonly used and machine-readable format and, where technically feasible, request us to transfer the data to another data controller without hindrance if the processing of your personal data is based on your consent and is carried out automatically;
  • Request the user’s personal data to be deleted. Since users may request only their own personal data to be deleted, for the purpose of user protection, we may check your identity before complying with your request;
  • In cases where processing is based on consent, withdraw your consent with future effect so that we cease such particular processing. The withdrawal of your consent will not impact the lawfulness of the processing based on consent prior to its withdrawal;
  • Request the processing of your personal data to be restricted;
  • Object to any processing based on our legitimate interest, except when the reasons for such processing are prevail over personal data protection.
Data Protection Officer

In case of any questions related to the processing of your personal data and the exercising of your rights, you may contact our Data Protection Officer using the following contact information:


If you suspect any breach in connection to your personal data, you may file a complaint with the Croatian Personal Data Protection Agency.

Data Protection Officer’s contact information:

Data Controller:         Zvijezda plus d.o.o.
Address:                   Marijana Čavića 1, 10 000 Zagreb, Hrvatska
Tel.:                             +385 1 2382 666,
Fax:                             +385 1 237 0917

Confidentiality and access to data

The company Zvijezda plus d.o.o. hereby undertakes, pursuant to Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (“the Regulation”), to protect the confidentiality of all data it has rights and access to, and that we will use personal data exclusively for the clearly specified (prescribed) purpose.

Confidentiality of data

We wish to clearly state that, during your visit to our website, your personal data will remain secret, unless you wish to disclose it yourself. We undertake not to reveal, sell or transfer the data that we receive to third parties (except in cases provided for by the Regulation).

Changes to our Privacy Rules

In case of changes to our Privacy Policy, we will notify you thereof on this website and update the last changed date for the Privacy Policy as follows.

These Privacy Rules were last updated on 1 April 2019.